NYC Elevator Complaint Data — Elevator Advocate

Elevator complaints filed in the last 12 months

16,872

Across all five NYC boroughs — source: NYC Open Data (kqwi-7ncn)

Complaints by Borough

Elevator complaint counts and share of total, last 12 months
Borough Complaints Share
Bronx 5,015 29.7%
Manhattan 4,772 28.3%
Brooklyn 4,410 26.1%
Queens 2,529 15.0%
Staten Island 141 0.8%
Unknown 5 0.0%

Buildings with Most Complaints

Up to 15 NYC buildings with highest elevator complaint volume, last 12 months
Address Borough Complaints
341 EAST 162 STREET Bronx 39
80 EAST 93 STREET Brooklyn 35
60 EAST 93 STREET Brooklyn 30
5 EAST 93 STREET Brooklyn 28
150 LEFFERTS AVENUE Brooklyn 25
3990 BRONX BOULEVARD Bronx 23
390 EAST 158 STREET Bronx 21
120 WEST 97 STREET Manhattan 20
100 EAST 93 STREET Brooklyn 20
35-64 84 STREET Queens 19
441 EAST 116 STREET Manhattan 18
3873 ORLOFF AVENUE Bronx 17
1325 JEROME AVENUE Bronx 17
315 EAST 102 STREET Manhattan 17
2240 WALTON AVENUE Bronx 15

Seasonal Pattern

July spike (+35%): Elevator complaints consistently peak in July, running approximately 35% above the annual monthly baseline. Summer heat accelerates mechanical wear and increases call volume, placing disproportionate burden on buildings whose residents — often elderly or mobility-impaired — have no alternative during outages.
Monthly complaint counts, current calendar year
Month Complaints
Jan 841
Feb 942
Mar 813
Apr 857
May 868
Jun 949
Jul 1,284
Aug 1,282
Sep 350
Oct 0
Nov 0
Dec 0