NYC Elevator Complaint Data — Elevator Advocate

Elevator complaints filed in the last 12 months

12,168

Across all five NYC boroughs — source: NYC Open Data (kqwi-7ncn)

Complaints by Borough

Elevator complaint counts and share of total, last 12 months
Borough Complaints Share
Bronx 3,587 29.5%
Manhattan 3,334 27.4%
Brooklyn 3,164 26.0%
Queens 1,958 16.1%
Staten Island 120 1.0%
Unknown 5 0.0%

Buildings with Most Complaints

Up to 15 NYC buildings with highest elevator complaint volume, last 12 months
Address Borough Complaints
84-49 ELMHURST AVENUE Queens 35
80 EAST 93 STREET Brooklyn 34
60 EAST 93 STREET Brooklyn 27
150 LEFFERTS AVENUE Brooklyn 24
5 EAST 93 STREET Brooklyn 24
3990 BRONX BOULEVARD Bronx 22
147-40 ARCHER AVENUE Queens 21
341 EAST 162 STREET Bronx 20
3873 ORLOFF AVENUE Bronx 19
390 EAST 158 STREET Bronx 19
35-64 84 STREET Queens 19
441 EAST 116 STREET Manhattan 17
120 WEST 97 STREET Manhattan 17
100 EAST 93 STREET Brooklyn 16
315 EAST 102 STREET Manhattan 16

Seasonal Pattern

July spike (+35%): Elevator complaints consistently peak in July, running approximately 35% above the annual monthly baseline. Summer heat accelerates mechanical wear and increases call volume, placing disproportionate burden on buildings whose residents — often elderly or mobility-impaired — have no alternative during outages.
Monthly complaint counts, current calendar year
Month Complaints
Jan 843
Feb 962
Mar 871
Apr 788
May 0
Jun 0
Jul 0
Aug 0
Sep 0
Oct 0
Nov 0
Dec 0