NYC Elevator Complaint Data — Elevator Advocate

Elevator complaints filed in the last 12 months

13,325

Across all five NYC boroughs — source: NYC Open Data (kqwi-7ncn)

Complaints by Borough

Elevator complaint counts and share of total, last 12 months
Borough Complaints Share
Bronx 3,950 29.6%
Manhattan 3,732 28.0%
Brooklyn 3,463 26.0%
Queens 2,054 15.4%
Staten Island 121 0.9%
Unknown 5 0.0%

Buildings with Most Complaints

Up to 15 NYC buildings with highest elevator complaint volume, last 12 months
Address Borough Complaints
80 EAST 93 STREET Brooklyn 35
60 EAST 93 STREET Brooklyn 28
5 EAST 93 STREET Brooklyn 25
150 LEFFERTS AVENUE Brooklyn 24
3990 BRONX BOULEVARD Bronx 23
390 EAST 158 STREET Bronx 22
341 EAST 162 STREET Bronx 20
100 EAST 93 STREET Brooklyn 18
441 EAST 116 STREET Manhattan 18
35-64 84 STREET Queens 18
120 WEST 97 STREET Manhattan 18
1325 JEROME AVENUE Bronx 17
315 EAST 102 STREET Manhattan 17
3873 ORLOFF AVENUE Bronx 16
2240 WALTON AVENUE Bronx 15

Seasonal Pattern

July spike (+35%): Elevator complaints consistently peak in July, running approximately 35% above the annual monthly baseline. Summer heat accelerates mechanical wear and increases call volume, placing disproportionate burden on buildings whose residents — often elderly or mobility-impaired — have no alternative during outages.
Monthly complaint counts, current calendar year
Month Complaints
Jan 841
Feb 947
Mar 814
Apr 861
May 905
Jun 267
Jul 0
Aug 0
Sep 0
Oct 0
Nov 0
Dec 0